Frequently Asked Questions

Find here the answers to the most frequently asked questions about Maison SAHÉO: our products, the use of care and technologies, orders, delivery, and returns...

About Maison SAHÉO

What is Maison SAHÉO?

Maison SAHÉO is a premium skincare brand born in Switzerland, developed in connection with Korean science. The brand combines skincare and care technology in a clinical, demanding, and skin-respecting approach.

What is the philosophy of SAHÉO?

SAHÉO is based on a clear approach: to offer care and technologies designed to support the evolution of the skin with precision, consistency, and respect. The brand prioritizes real effectiveness, the quality of formulations, and a more conscious care experience.

What does “Advanced Skincare Integrity” mean?

It is the founding value of the brand. It expresses the idea of honest, rigorous, and demanding cosmetics, where every formula, every technology, and every choice must make sense.

Products & usage

What types of products does Maison SAHÉO offer?

Maison SAHÉO offers two complementary universes:

  • Skincare
  • Care Technology

You will find both SAHÉO skincare products and a selection of partner beauty technology devices.

What is the difference between skincare and skincare technology?

Skin care includes dermocosmetic formulas designed to support the quality, balance, and appearance of the skin on a daily basis.

Care technology encompasses devices designed to complement the routine and support certain mechanisms involved in firmness, radiance, or tonicity.

Can I use SAHÉO care alone?

Yes. SAHÉO care products can be used alone in a simple routine, or integrated into a more complete routine.

Can SAHÉO treatments be combined with devices?
Yes. According to the ÉCLAT product sheet, the treatment can be integrated into a routine that combines certain care technologies.
Who is ÉCLAT — L’Émulsion for?

ÉCLAT is aimed at individuals seeking a structuring and balancing treatment. It is particularly suitable when the skin appears to be losing firmness, stability, or uniformity.

At what age should one start using SAHÉO skincare?
The SAHÉO approach is not linked to a specific age, but to a skin condition and its needs.

Orders and delivery

Can I change or cancel my order?

If your order has not yet been prepared or shipped, it is sometimes possible to modify or cancel it. We recommend that you quickly contact our team at the following address: contact@maison-saheo.com

Can the products be available for pre-order?

Yes. Some products may be offered for preorder when their availability is limited or during a launch.

In this case:

  • payment is made at the time of ordering
  • shipping is done on the date indicated on the product page

Availability information is always specified on the page of the relevant product.

What are the preparation and delivery times?

Orders are generally prepared and shipped within 1 to 3 business days.

The delivery time is then estimated to be between 5 and 10 business days, depending on the destination.

What are the delivery charges?

The shipping fees are as follows:

  • Switzerland: 7 CHF
  • Europe: 15 EUR
  • USA: 25 USD

Shipping is free for orders over 120 CHF / 120 EUR / 120 USD depending on the region.

Returns

Can I return a product?

Yes. You have a period of 14 days after receipt to make a return request.

Who covers the return shipping costs?

Change of mind: return shipping costs are the responsibility of the customer.

Defective product: return shipping costs are covered by Maison SAHÉO.

In what condition should the product be returned?

The product must be returned:

  • unused
  • in its original condition
  • with its original packaging intact
How to make a return request?

For any return request, please contact our team at the following address: contact@maison-saheo.com

Can't find the answer to your question?

Our team is here to listen to you and will be happy to assist you.

Do not hesitate to contact us and we will respond to you as soon as possible.